The poker room has experienced several blunders recently, including the late cancellation of “high hand” Monday after hundreds of players braved the snow to participate, and failing to schedule enough dealers to meet the demand presented during popular tournament days causing wait times for seats to exceed 90 minutes. As more casinos are opening in the area, instead of paying attention to details so current loyalty customers don’t jump ship, management appears to behave as if they don’t care. It seems like the people running this place have been AWOL. Yeah, there were a couple of nice large sculptures here and there, but for the most part it was just inducements to spend money, as if the room itself wasn't costly enough. The atmosphere was like an airport, plus loud music. And many of the long corridors were narrow and caused bottlenecks in the crowd. Signage was poor, making it difficult to find our way around. No one at the front desk had a map of the huge, confusing complex. We decided not to have dinner there for over $60 a steak (side dishes extra, of course).įor that much money, I would expect elegance and superior service.

The breakfast buffet, at nearly $30 a person, didn't even have an omelet station or a waffle machine, and not many other choices. A regular Grande cup of Starbucks coffee was over $5! Each shop and restaurant was a separate entity, not included. EVERYTHING was extra: meals, entertainment, drinks (unless you were gambling, but I guess I didn't gamble long enough), and VR 'rides.' And the prices were high for mediocre to low quality. We were not allowed to use any other pools, despite paying a $25 per night 'Resort Fee.' We stayed in the Great Cedar section - 1 of 4 towers in the huge complex - and the pool was closed.

But for a total of $925, including taxes and fees, I would expect a lot more to be included in the experience than just a decent hotel room. If you like to gamble all day every day, you'll have a great time. Foxwoods has nearly nothing to do but gamble.

Foxwoods resort casino hotels